At Tinsomer, your privacy and data protection are of utmost importance. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our website or purchase personalized products like keychains and other custom accessories. We are committed to transparency and compliance with data protection regulations, including GDPR, CCPA, and Google Merchant Center standards.

1. Who We Are

Tinsomer is a Print-on-Demand (POD) brand specializing in custom-designed keychains, personalized gifts, and meaningful accessories that reflect individual style and sentiment.

  • Headquarters: 2194 Collingswood Dr, Beloit, WI 53511, United States

  • Branch Office: Trung Kien Commune, Yen Lac District, Vinh Phuc Province, Vietnam

  • Contact: [email protected] | +84 963 768 151

2. What Personal Data We Collect

We may collect the following categories of personal data:

a. Identity & Contact Information

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

b. Order & Transaction Data

  • Product details, customizations, and order history

  • Payment method (last 4 digits only)

  • Delivery instructions

c. Account Data (if applicable)

  • Username, encrypted password, and preferences

d. Communication Data

  • Emails, chat logs, customer support interactions

e. Technical Data

  • IP address, device/browser type, operating system

  • Cookies, session logs, and usage metrics

f. Marketing Preferences

  • Newsletter subscriptions, product interests, and opt-in settings

3. How We Collect Data

  • Directly from you: When you place an order, create an account, or contact customer service

  • Automatically: Through cookies, analytics tools, and web technologies

  • From third parties: Payment processors (e.g., Stripe, PayPal) confirm your transactions

4. How We Use Your Data

We use your data to:

  • Process Orders: Customize and deliver your keychain or gift item

  • Provide Support: Respond to inquiries and resolve issues

  • Manage Accounts: Maintain order history and communication preferences

  • Send Marketing (with consent): Notify you about offers, new products, or updates

  • Ensure Compliance: Detect fraud, comply with legal obligations, and enforce our rights

  • Improve Services: Analyze website usage and enhance customer experience

5. Cookies & Tracking Technologies

We use cookies to optimize performance, security, and personalization:

  • Essential Cookies: Enable checkout, login, and order functionality

  • Analytics Cookies: Help us understand site usage (e.g., Google Analytics)

  • Preference Cookies: Store your currency, language, or location

  • Marketing Cookies: Serve relevant ads (only with your consent)

You can accept or reject cookies when visiting our site and update preferences anytime via your browser settings.

6. Data Sharing & Disclosure

We only share data when necessary:

  • Third-Party Service Providers: Payment processors, logistics partners, customer service tools

  • Legal Disclosures: If required by law or to protect our legal interests

  • No Data Sale: We do not sell or rent your personal information to marketers

7. Payment Information & Security

All payments are processed by PCI DSS-compliant gateways such as PayPal and Stripe.

  • Secure Transactions: Tinsomer never stores your full credit card number or CVV

  • SSL Encryption: Checkout pages are protected by 256-bit SSL/TLS encryption

  • Fraud Prevention: All payments are screened for suspicious activity

8. Data Storage & International Transfers

  • Storage Locations: Data may be stored securely in the U.S. and/or Vietnam

  • Cross-Border Transfers: Compliant with GDPR using safeguards like Standard Contractual Clauses

  • Access Control: Internal access to personal data is restricted to authorized staff only

9. Data Retention

  • We retain your data only as long as necessary to fulfill your order and comply with legal obligations

  • Transaction records may be stored for up to 7 years

  • Account data can be deleted upon request unless legally required

10. Your Rights (GDPR, CCPA, and Global)

You may exercise the following rights regarding your data:

  • Access: Get a copy of your data

  • Correction: Fix any inaccurate or incomplete information

  • Deletion: Request erasure of your data unless legally required to retain it

  • Restrict Use: Limit how your data is used

  • Data Portability: Transfer your data to another provider

  • Object: Opt out of marketing at any time

  • Withdraw Consent: For any processing based on your consent

  • File a Complaint: With your local data authority if your rights are violated

To exercise these rights, email [email protected].

11. Children’s Privacy

Tinsomer does not knowingly collect information from children under the age of 16. If you believe a child has submitted data, please contact us for removal.

12. Data Security

We implement technical and organizational safeguards, including:

  • Encrypted databases and SSL connections

  • Regular security audits and access controls

  • Breach protocol: Users and authorities will be notified promptly in case of data breach

13. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what categories and data we have collected about you

  • Request deletion of your personal data

  • Request that we do not sell your personal information (Tinsomer does not sell personal data)

Contact us at [email protected] for CCPA-related requests.

14. Cookie Policy

Cookies are small text files stored on your browser to improve your shopping experience.

  • You can delete or disable cookies via your browser settings

  • Note: Blocking cookies may affect core features like the cart and checkout

15. Contact & Complaints

If you have questions, requests, or complaints about this Privacy Policy or your data, contact:

Tinsomer Privacy Officer

  • Email: [email protected]

  • Phone: +84 963 768 151

  • US Office: 2194 Collingswood Dr, Beloit, WI 53511, United States

  • Vietnam Office: Trung Kien Commune, Yen Lac District, Vinh Phuc Province, Vietnam

16. Updates to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a new “Effective Date.” Significant changes may also be communicated via email or site notices.

By using our website or placing an order, you acknowledge and agree to this Privacy Policy.