At Tinsomer, we strive to accommodate our customers’ needs, including modifications or cancellations. Please review our Cancellation Policy to understand the conditions and process for requesting changes to your order:

1. Conditions for Order Modification or Cancellation

  • Eligibility Window: Customers can modify or cancel their orders within 12 hours of successfully placing the order.
  • Order Lock Period: After the 12-hour window, orders will be locked for processing and sent to the carrier. At this stage, no changes or cancellations can be accepted.

2. Steps to Modify or Cancel an Order

If you need to modify or cancel an order, please follow these steps:

a. Prepare Your Order Information:

  • The email address used to place the order
  • Your order number (as provided in the confirmation email from Tinsomer)
  • Details of your modification or cancellation request

b. Submit Your Request:

  • Send an email to [email protected] with the subject line:
    [Modify/Cancel Order + Order Number] (e.g., “Modify Order #12345”).
  • Include all relevant information in the email body to ensure a swift response.

3. Refunds for Cancelled or Modified Orders

  • Response Time: We will review and respond to your request within 1 business day.
  • Refund Process: If your request is approved, refunds will be processed within 3 business days from the approval date. Refund amounts will correspond to:
    • The full value of the cancelled order, or
    • The adjusted value for modified orders.

By adhering to this policy, we aim to provide a smooth and efficient experience for our valued customers.