At Tinsomer, we are committed to delivering high-quality personalized keychains and custom accessories with care, transparency, and customer satisfaction at the core of our service. This Return & Refund Policy outlines the conditions and procedures for returns, exchanges, and refunds.

1. Return & Exchange Eligibility

✅ Eligible Cases

We accept return or exchange requests only in the following situations:

  • Damaged or Defective Items: The product has manufacturing defects or was damaged during shipping.
  • Incorrect Orders: You received the wrong item, color, design, or customization compared to your order.
  • Significant Discrepancy: The product differs materially from the description or images shown on Tinsomer.com.

❌ Non-Eligible Cases

  • Personalized or custom-made items (unless defective or incorrect).
  • Items that have been used, worn, or damaged after delivery.
  • Returns initiated after 30 days from the confirmed delivery date.
  • Orders marked “Final Sale” or promotional items where returns are not allowed.

2. Return & Exchange Timeframe

  • Requests must be submitted within 30 days from the date your package is marked as “Delivered” by the shipping carrier.
  • For damage or defect claims, clear photos must be provided during this window.
  • After 30 days, we are unable to process returns except in cases of proven manufacturing defects.

3. How to Initiate a Return or Exchange

Step 1 – Contact Us

Reach out to our support team with your request:

  • Email: [email protected]
  • Phone: +84 963 768 151
    Include your order number, reason for return, and clear photos if applicable.

Step 2 – Wait for Approval

We will respond within 24 hours.
If your return is approved, you’ll receive:

  • A Return Authorization Form
  • A prepaid return label (for eligible cases)

Step 3 – Pack & Ship

  • Items must be unused, unwashed, and in original packaging.
  • Include the return form and all original accessories.
  • Ship to:

Tinsomer Returns
2194 Collingswood Dr, Beloit, WI 53511, United States

4. Return Shipping Costs

  • Our Responsibility: We cover shipping costs for items that are defective, misprinted, or sent in error.
  • Customer Responsibility: For returns due to personal preferences or sizing errors, shipping costs are the customer’s responsibility.

Reshipping Fees for Address Errors:

  • Domestic: $7 per item
  • International: $10 per item

5. Refund Process

  • All returned items are subject to inspection upon arrival.
  • If approved, refunds are issued within 3–10 business days.

✅ Refund Includes:

  • Product value
  • Original shipping fee (only if the error was ours)

❌ Refund May Be Denied If:

  • The product shows signs of use, washing, or user damage
  • Return request is outside the eligible timeframe
  • The item was not returned in its original condition

6. Exchanges

  • We offer exchanges for incorrect or defective items, or if you need a different size or color (if stock is available).
  • If your requested replacement is out of stock, you may choose:
    • A full refund
    • Store credit
    • An alternative product of equal value

7. Damaged, Defective, or Lost Items

  • Report any damage, defects, or missing items within 30 days of receipt.
  • Include photographic evidence when applicable.
  • If your package is lost in transit, contact us with your order number and tracking details—we will investigate and provide a solution.

8. Incorrect Shipping Address & Unclaimed Packages

  • Customers are responsible for entering correct shipping information.
  • If a package is returned due to address errors or being unclaimed:
    • You may request reshipment (additional shipping fee applies), or
    • Request a refund for the product value minus the original shipping and handling costs

9. Returned to Sender

  • If your order is returned to us due to incorrect address, customs refusal, or unclaimed delivery, you may be responsible for reshipping fees to have the item sent again.

10. Final Sale & Non-Refundable Items

  • Items marked as Final Sale or that are custom-made are non-returnable unless they are defective or incorrect.
  • These exclusions are clearly stated on the product page or during checkout.

11. Order Cancellations

  • Custom Orders: Can only be cancelled within 1 hour of placing the order if production has not started.
  • Non-Custom Orders: Can be cancelled within 24 hours of placing the order.

⚠️ Once production begins, the order cannot be cancelled. You may still request a return after delivery if eligible.

12. Gift Orders & Special Circumstances

  • If a gift item is defective and unavailable, we offer:
    • Refund to the original payment method, or
    • Store credit or replacement of equal value

13. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account or credit card statement
  2. Contact your payment provider
  3. If still unresolved, reach out to us at [email protected]

14. Policy Updates

Tinsomer may update this Return & Refund Policy to stay compliant with platform regulations and consumer protection laws.
We recommend reviewing the latest version before placing an order.

15. Contact Us

Tinsomer Customer Support

  • Email: [email protected]
  • Phone: +84 963 768 151
  • Returns Address: 2194 Collingswood Dr, Beloit, WI 53511, USA
  • Vietnam Office: Trung Kien Commune, Yen Lac District, Vinh Phuc Province, Vietnam

By placing an order on Tinsomer.com, you agree to the terms of this Return & Refund Policy.
We appreciate your trust in our store and thank you for choosing Tinsomer.