TINSOMER – RETURN & REFUND POLICY

Last Updated : 30 June 2025

At Tinsomer we know that sometimes an item just isn’t quite right. Our goal is to make the return or exchange process as easy and transparent as possible. The guidelines below are exactly aligned with the settings we publish in Google Merchant Center, so there are no hidden conditions, fees, or surprises.

1. Return Window — 30 Days

You may request a return or exchange within 30 calendar days of the day your parcel is marked “Delivered” by the carrier. Requests received after 30 days will be handled at our sole discretion.

2. Items Eligible for Return

We accept returns for both defective and non-defective products as long as the item meets the condition guidelines above.

3. No-Cost Return Methods

We provide a free, prepaid shipping label for every approved return. You choose which way to send the parcel back:

There are no restocking, handling, or processing fees—ever.

4. How to Start a Return or Exchange

1. Contact Support
   • Email [email protected] or call +1 (406) 300-3766.
   • Tell us: your order number, the item(s) you wish to return, and whether you prefer a refund or an exchange.
2. Receive Authorization
   • Within 1 business day you’ll get an email with your RMA number and a link to download the prepaid label.
3. Pack & Ship
   • Place the unused/slightly-used item and a copy of the order confirmation inside a secure package.
   • Affix the label and drop it off or schedule pickup as described above.

5. Exchanges

• Select “Exchange” in your request if you need a different size, color, or a replacement for a defective item.
• We’ll ship the replacement after the original parcel is scanned by the carrier.
• If the requested variant is sold out, we’ll issue a full refund or let you choose an item of equal value.

6. Refund Processing

Approved refunds include the product price plus any shipping fee you originally paid at checkout.

7. Order Cancellations

• Free cancellation if we receive your request within 24 hours of placing the order and before the item enters production or leaves our warehouse.
• After 24 hours, cancellations may not be possible; please follow the standard return procedure once the item arrives.

8. Non-Returnable Situations

We do our best to accommodate every customer, but we cannot accept returns if:

• The item is returned outside the 30-day window.
• The product is clearly worn, washed, modified, or damaged after delivery.
• The item is missing its original tags/packaging or shows signs of misuse.

9. Damaged or Lost in Transit

If your order arrives damaged or never arrives:

1. Email [email protected] within 30 days of the “Delivered” scan (or expected delivery date for lost parcels).
2. Attach clear photos of any damage or provide the tracking number for lost shipments.
3. We will send a prepaid label (if applicable) and offer a no-cost replacement or full refund.

10. Late or Missing Refunds

• First, verify with your bank or credit-card issuer; posting times vary.
• If 15 business days have passed since we notified you of the refund and the funds have not appeared, please contact us— we’ll step in immediately.

11. Policy Updates

We may update this policy to stay compliant with legal requirements or to improve the customer experience. All changes will be dated at the top of this page and take effect immediately for new purchases.

12. Contact Information

By completing a purchase on Tinsomer.com you acknowledge and agree to the terms above. Thank you for choosing Tinsomer—we appreciate your trust and are always here to help.