At Tinsomer, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our policy below to ensure your request meets our guidelines.

Non-Returnable Items

Due to the customized nature of our products, including personalized and made-on-demand items, we cannot accept returns or exchanges unless:

• The item arrives damaged or defective.
• There is a significant discrepancy (e.g., wrong color, wrong size, or a visible defect in printing).

Once an order is placed and moves into production, amendments or cancellations are not permitted. This ensures efficient processing and minimizes errors.

Eligibility for Returns and Exchanges

To qualify for a return or exchange, the following conditions must be met:

1. The item must be damaged, defective, or significantly different (e.g., incorrect color, size, or a printing defect).
2. The item must be unused and in the same condition as received.
3. The item must be returned in its original packaging.
4. Proof of purchase (receipt or order confirmation) must be provided.

Important: Requests for returns or exchanges must be submitted within 30 days of receiving the item. After this period, returns and exchanges are no longer eligible.

If these conditions are not met, we regret that we cannot process your request, even if the item is sent back to us.

Return and Exchange Procedure

If you receive a damaged, defective, or incorrect item, follow these steps:

1. Contact Customer Service:
   • Phone: +84 963 768 151
   • Email: [email protected]
   • Provide your order number and a detailed reason for the return or exchange.
2. Complete the Return Form:
   • Our team will email you a return form with a return code.
   • Print the return label and package the item securely along with the return form, original packaging, and any accessories.
3. Ship the Item:
   • Send the package to the following address using a shipping method that provides delivery confirmation: 2194 Collingswood Dr, Beloit, WI 53511, United States., USA
   • Ensure the barcode on the return label is visible.

Note:

• Shipping fees and restocking fees will not apply for returns involving incorrect, damaged, or defective items.
• Refunds or exchanges will be processed only after the item is received and inspected at our facility.

Refunds

Once your return is processed, we will:

• Refund the purchase price to your original payment method, or
• Exchange the item for the original product ordered.

Processing Time:

• Refunds will be credited within 3-10 business days after processing.
• Refunds will be issued in the original payment method.

Late or Missing Refunds:

1. Check your bank account or credit card statement again.
2. Contact your credit card company; processing times may vary.
3. Contact your bank for potential delays.

If you’ve completed these steps and still have not received your refund, contact us at [email protected].

Shipping Charges

Shipping charges are non-refundable unless the returned product is deemed defective, incorrect, or damaged. In such cases, we will cover the shipping costs to return the item.

For further assistance, please contact us at:

• Phone: +84 963 768 151
• Email: [email protected]

Thank you for choosing Tinsomer. We appreciate your understanding and cooperation in adhering to our return and refund policy.