Shipping Policy

At Tinsomer, we are dedicated to providing a seamless and transparent shopping experience. This includes clear communication about how we handle shipping for our personalized keychains and custom POD accessories. Please read the policy below before placing your order.

1. Shipping Carriers & Fulfillment Process

1.1 Carriers:

We work with trusted logistics partners including USPS, Yun Express, SDH Express, Yanwen Express, and other reliable global carriers.

• Carrier selection depends on the destination, product type, and shipping availability.
• We are unable to accommodate specific carrier requests. Our goal is to choose the safest and most efficient delivery option for your location.

1.2 Order Processing:

• Order Verification & Production: All Tinsomer keychains are custom-made upon order. Please allow 3–5 business days for order processing, customization, quality check, and packing.
• Business Days: Monday through Friday, excluding weekends and public holidays.
• Cut-off Time: Orders placed after 5:00 PM (GMT+7) will be processed the following business day.

2. Estimated Delivery Times & Service Area

2.1 Delivery Times:

• United States: Standard shipping transit time is typically 12–15 business days (excluding processing).
• International: Most international deliveries take 12–17 business days, depending on the country, customs clearance, and local courier performance.
• Total Estimated Delivery: On average, you can expect to receive your order within 15–22 business days from the date of purchase.

2.2 Service Area:

We ship worldwide to most countries supported by our shipping partners.
We do not ship to:

• PO Boxes
• APO/FPO addresses
• Military bases or restricted zones

3. Shipping Fees & Additional Costs

• Free Shipping Promotions: May be offered during limited-time events or specific campaigns (clearly displayed at checkout).
• Customs, Duties & Taxes (International Orders): Recipients are responsible for any applicable import duties, taxes, or fees levied by their country. These costs are not included in our pricing.

Shipping Fees Based on Quantity

Shipping fees are calculated based on the number of items in your cart. The more items you order, the better the shipping value.

Shipping costs are automatically calculated and displayed at checkout.

4. Order Tracking

• Once your order has shipped, you will receive a tracking number via email, along with a link to monitor your shipment status.
• You can check the progress of your delivery at any time through the tracking page.

5. Customer Responsibility & Special Cases

5.1 Failed Delivery or Return to Sender:

Please ensure that your shipping address is complete and accurate. If your order is returned due to an incorrect or undeliverable address:

• We will contact you to arrange reshipment
• Reshipping fees apply:
  • $7 for domestic (USA)
  • $10 for international orders

If your package is marked “Delivered” but you haven’t received it:

• Check around your delivery area and with neighbors
• Contact your local post office or delivery partner
• If unresolved, email us at [email protected] within 4 days of the stated delivery date for assistance

5.2 Lost or Stuck Shipments:

If your package appears to be lost or is stuck in transit:

• Contact us within 4 days of the expected delivery date
• We will investigate with the carrier
• If confirmed as lost, we will offer a replacement or a full refund

5.3 Damaged or Incorrect Items:

If your item arrives damaged, defective, or incorrect, please:

• Contact us within 7 days of receipt at [email protected]
• Include your order number and clear photos of the issue
• We will arrange a replacement or full refund at no cost to you

6. Important Notices & Exceptions

• Delivery Delays: Tinsomer is not responsible for delays caused by natural disasters, weather disruptions, customs inspections, labor strikes, or other external factors beyond our control.
• Unpaid Duties or Refused Packages: If you refuse delivery due to import duties/taxes, or if the package is returned or destroyed by customs, we cannot refund shipping fees.

7. Customer Support

If you have any questions about shipping, delivery timelines, or need support with your order, please reach out:

Customer Support – Tinsomer

• Email: [email protected]
• Phone: +84 963 768 151
• US Returns Address: 2194 Collingswood Dr, Beloit, WI 53511, United States
• Vietnam Office: Trung Kien Commune, Yen Lac District, Vinh Phuc Province, Vietnam

By placing an order on Tinsomer.com, you agree to the terms outlined in this Shipping Policy.
Thank you for trusting Tinsomer with your personalized gift needs!